TERMS OF USE - ROLLiN' APP

ROLLIN’ APP END USER LICENCE AGREEMENT AND TERMS OF USE

Your installation, access and use of the ROLLiN’ app constitutes your agreement to these Terms of Use. The ROLLiN’ app is the app of Insurance Australia Limited ABN 11 000 016 722 trading as ROLLiN’ Insurance (“ROLLiN’ Insurance”, “we”, “our” and “us”).

These Terms of Use include terms that limit our liability for certain types of loss or damage and permit us to disclose your personal information to third parties (in accordance with the Privacy Policy). We reserve the right to revise these Terms of Use from time to time. Please review these Terms of Use periodically for changes. Your continued use of this app after these Terms of Use have been revised, constitutes your acceptance of the revised Terms of Use. Where this app allows you to access certain functionality available on our websites or mobile sites, such access will be governed by the terms of use for those sites.

1. Scope of Licence

We grant to you a revocable, non-transferable, and non-exclusive licence to use this app (including any upgrades to, or new versions of, this app) on either:

a. any Android OS-based device (“Android device”) that you own or control and as permitted by the rules set out in the Google Play Store Terms of Use (the “Google Play Terms of Service”); or

b. on any iOS-based device (“iOS device”) that you own or control and as permitted by the Services and Content Usage Rules set out in the Apple Media Services Terms and Conditions (the "Usage Rules").

This licence does not allow you to use this app on any device that you do not own or control.

2. Conditions of Use

You may not, nor allow third parties on your behalf to, sub-licence, copy, reproduce, transfer, translate, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of this app, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law). You acknowledge and agree that:

a. use of the app will engage the global positioning system on your mobile device (if enabled), incur data usage charges and result in increased battery usage;

b. the information and materials made available through this app may be interfered with by numerous factors outside of our control and may contain inaccuracies or errors and, therefore, you will not rely on such information and materials as always being timely, accurate, complete or correct;

c. you will use this app responsibly and otherwise in accordance with all road safety guidelines, including not activating, deactivating, imputing data or otherwise actively using or accessing the app while driving a vehicle;

d. you will exercise your personal judgment and common sense over any automated instruction or information received through this app; and

e. when using this app, you will comply with all applicable laws, rules and regulations and not use this app for any fraudulent or unlawful purpose.

3. Privacy

We may collect, use, disclose and hold your personal information as set out in our Privacy Policy. Any personal information you supply to us when using this app will be used by us in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

4. Driver Score

You consent to us automatically collecting information from your device for the purposes listed in our Privacy Policy, and to us using that information in accordance with our Privacy Policy, including to create your personal driver score, create your policy score (if applicable), and to improve our products and services. You acknowledge that automatically collected information may include:

a. Mobile device location data: latitude, longitude and altitude of your vehicle; mobile device sensor data, including accelerometer and gyroscope data; your direction of travel; and the time the information was recorded.

b. Trip information derived from the above mobile device data: such as trip start and end time, kilometres driven and route taken; as well as driving risk factors such as acceleration, braking, turning, speeding and mobile device use.

c. Mobile application analytics information such as application usage and performance data. As well as information from the application marketplace where you downloaded the application.

Please note, for use of the app in relation to an insurance policy, if a policy is cancelled, it may take up to 72 hours for the app to stop tracking driving behaviour. Alternatively, deleting the app will ensure it immediately stops recording trips.

5. Termination

a. You may, at any time, terminate this licence for any reason.

b. We may, at any time, terminate this licence for any reason. If we terminate your access without cause, then we will use reasonable endeavours to provide you with at least 30 days’ notice prior to terminating your access.

c. In the event you breach the terms of this licence, we may terminate this licence immediately. If we terminate your access due to your breach, we will use reasonable endeavours to notify you that your access has been revoked.

d. Upon termination of the licence (i) the rights and licences granted to you shall terminate, and (ii) you shall immediately cease all use of this app, and delete all copies, full or partial, of this app.

6. Availability

This app is available to handheld Android and iOS devices. We will use reasonable efforts to make the app available at all times however you acknowledge that the quality and availability of the app may be affected by factors outside our reasonable control and we do not accept any responsibility whatsoever for unavailability of the app or any difficulty or inability to download or access content or any other failure which may result in the app being unavailable. We may also disable (in whole or part) your access to the app from time to time. Where we disable your access we will use reasonable endeavours to notify you that your access has been disabled. We may also suspend the availability of all or any part of the app for users from time to time, including for the purposes of routine maintenance or in the event of technical difficulties. Where possible, we will use reasonable endeavours to provide prior notice on the app of scheduled maintenance. If the ROLLiN’ app is unavailable for reasons outside your control, your personal driver score (and/or policy score, if appliable) will be calculated based on the trips recorded when the app was available and in use.

7. Modification

The version of the app software may be upgraded from time to time to add support for new functions and services.

8. Proprietary rights and Licence

All trade marks, copyright and other intellectual property rights of any nature in this app together with the underlying software code are owned by us or our licensors.

9. Loss of data

Where this app allows you to store data on your device, you are strongly advised to, and you are responsible for, backing-up your data regularly.

10. Consumer rights

You have rights as a consumer conferred on you by or as a result of Australian law which may not lawfully be excluded.

11. LIABILITY

a. EXCEPT FOR ANY LIABILITY THAT CANNOT BE EXCLUDED BY LAW (IN WHICH CASE THAT LIABILITY IS LIMITED TO THE MINIMUM ALLOWABLE BY LAW), AND SUBJECT TO CLAUSE 11b, OUR LIABILITY TO YOU UNDER THIS LICENCE IS LIMITED TO $10.00.

b. TO THE EXTENT PERMITTED BY LAW, WE (INCLUDING OUR OFFICERS, EMPLOYEES AND AGENTS) EXCLUDE ALL LIABILITY FOR ANY CONSEQUENTIAL OR INDIRECT LOSS OR DAMAGE FOR ANY MATTER RELATED TO THIS APP, SERVICES, THIRD PARTY PROGRAMS OR THIS LICENCE, EXCEPT TO THE EXTENT THAT SUCH LOSS OR DAMAGE WAS CAUSED BY ANY OF OUR ACTS OR OMISSIONS.

c. Nothing in this licence restricts, excludes, modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law, including the Competition and Consumer Act 2010 (Cth) or the Australian Securities Investments Commission Act 2001 (Cth).

d. For the avoidance of doubt, this clause does not modify or otherwise affect our liability under any insurance policies we may enter into with you, including those administered via this licence.

12. Governing law

The laws of the State of New South Wales, Australia govern this licence and your use of this app.

13. Complaints

We always aim to give you the best service possible, but we understand that sometimes issues come up and you may have a complaint. You may find information on how to make a complaint at https://rollininsurance.com.au/complaints.

14. Consent to Receive Push Notifications

If you agree to receiving push notifications via this app, you consent to us sending you push notifications through this app (“Push Notifications”). We may deliver Push Notifications to you whether or not you are logged-into or using this app and whether or not your device is in locked or in sleep mode. Push Notifications are a way for this app to provide you with information alerts that may be relevant to you. We may use information we hold about you to send you such Push Notifications. Push Notifications may include, but are not limited to, (i) notifications in relation your policy/policies you hold with us, and (ii) notifications in relation to policy payments. You acknowledge and agree that you may discontinue Push Notifications at any time through your device’s settings or by deleting this app.

15. Our contact details

If you have any questions or claims with respect to this app, please contact us at support@rollininsurance.com.au.

Last updated 9th June 2026